ck44 bat Privacy Policy

This Privacy Policy ("Policy") applies between the ck44 bat platform ("Platform", "we", "our") and every individual who uses its services ("User", "you"). By accessing the ck44 bat website or mobile application, or by creating an account, you are considered to have automatically accepted the terms of this Policy.

This Policy should be read alongside our Terms and Conditions, as both documents together govern your legal relationship with ck44 bat. No person under the age of 21 may use this platform, and no information will be collected from such persons under this Policy.

The following types of information may be collected as needed to provide services on the ck44 bat platform:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Cookies and log file data
• Session duration and navigation patterns

2.4 Gaming Activity Information

• Bet history and gaming records
• Bonus usage details
• VIP level progress and cashback records

ck44 bat collects user information in the following ways:

3.1 Information Provided Directly

Information you provide during account registration, the login process, when making deposit or withdrawal requests, and when contacting customer support is stored.

3.2 Automatically Collected Information

When you access the platform, certain technical information is automatically collected through cookies and similar technologies. This information is used to improve site performance and detect fraudulent activity.

3.3 Through Third Parties

Limited information may also be collected through approved third-party services for identity verification or payment processing.

Collected information is used only for the purposes described below:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, VIP cashback, and other benefits
• Ensuring customer support via live chat and email
• Preventing fraud, money laundering, and prohibited activity
• Maintaining the technical performance and security of the platform
• Meeting legal obligations
• Informing you about relevant promotions and offers (you may opt out of this at any time)

ck44 bat does not sell your information to third parties and does not rent or transfer it to any marketing organisation.

User information may be shared with the parties listed below only under strictly limited circumstances:

5.1 Payment Processors

The minimum information necessary to complete transactions is shared with payment services such as bKash, Nagad, Rocket, and Upay. For bank transfers, the required information is exchanged with the relevant bank.

5.2 Legal Requirements

Information may be disclosed where required by a court order, a lawful request from an investigative authority, or an obligation under applicable law.

5.3 Technology Service Providers

Limited information may be shared with technology partners that support the operation of the platform (such as server services and analytics tools), however they are required to comply with our privacy standards.

ck44 bat maintains both technical and administrative measures to protect user information:

6.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. High-standard encryption protocols are followed when storing payment information.

6.2 Access Controls

Only authorised staff have access to user information, and they operate under strict confidentiality agreements. Regular security reviews are conducted to prevent unauthorised access.

6.3 Limitations of Security

No data transmission over the internet is completely risk-free. ck44 bat makes every effort, but no method can guarantee 100% security. You are responsible for keeping your account password and login details secure.

The ck44 bat website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Use of Cookies

• Storing login status and session information
• Remembering user preferences and language settings
• Analysing site usage and improving performance
• Security monitoring and fraud prevention

7.2 Cookie Controls

You can choose to accept or reject cookies by changing your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

ck44 bat retains user information for as long as:

• Your account remains active
• It is needed to provide services and fulfil contractual obligations
• Retention is required for legal, regulatory, or accounting reasons

Even after an account is closed, some information may be retained for a specified period, particularly financial transaction records and identity verification documents.

As a user of ck44 bat, you hold the following rights regarding your own information:

9.1 Right to Access Information

You may contact customer support to find out what information has been collected about you. This request can be made in Bengali via 24/7 live chat or email.

9.2 Right to Correct Information

If any stored information is incorrect or incomplete, you may request that it be corrected. Maintaining service quality is not possible without accurate, up-to-date information.

9.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

9.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may contact customer support at any time to stop them. However, essential transaction-related messages cannot be turned off.

ck44 bat believes that user privacy and responsible gaming are connected. Our Responsible Gaming page explains in detail the active steps we take to protect players.

If you use responsible gaming features such as self-exclusion or limit-setting, that information is stored with complete confidentiality and is never shared with third parties. It is used solely to protect you.

Age verification information is collected at registration to ensure the 21+ age requirement is met. This measure is essential to prevent minors from accessing the platform.

Some information may be stored or processed on servers located outside Bangladesh as required for platform operation. In such cases, it is ensured that the relevant server services maintain internationally recognised security standards and that the information remains equally protected.

Such transfers occur only when necessary, and the relevant third parties are contractually bound to comply with our privacy standards.

The ck44 bat platform is a 21+ service. We do not knowingly collect information from any person under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately and that account will be closed.

If, as a parent or guardian, you believe your underage child has created an account on ck44 bat, please notify customer support.

ck44 bat reserves the right to change this Privacy Policy at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy.

The latest version of this Policy will always be available on the ck44 bat website. You are advised to review this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact ck44 bat customer support:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

We generally respond as quickly as possible after receiving a message. Privacy-related requests or complaints are reviewed on a priority basis.

For general service enquiries, answers to many questions can be found on our FAQ page.